Testimonials | Orsini Appliances
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 304-267-7251 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Mike Riviello

February 14

We had a new refrigerator and dishwasher installed yesterday. Cecil Williams and Benjie Britner performed the install. They are an asset to the Orsini’s organization. Extremely professional and knowledgeable about the products.

Jerry Boland

3 days ago

I have purchased virtually every appliance in my house from Orsini's, but I wanted to say a special thanks to Cecil Williams and Benjie Britner, who brought my new refrigerator to my house a few months ago but really endured a ordeal today, February 14th. The new washer and dryer that I ordered after carefully measuring my space didn't fit in my very limited laundry room space because my previous dryer was a top load and the new dryer was a front load. So after having removed the 15 year old washer and dryer and attempted virtually everything to fit the new ones, it just wouldn't fit so that I could open the dryer door. So they took measurements removed the new appliances and called the store to explain my problem. The bottom line is that they did a remarkable job of helping me get a "better" washer and dryer that could be accommodated in my limited space and brought it out the same day and installed it. THANK YOU CECIL and BENJIE!

Todd Staubs

3 days ago

The Dynamic Duo, Roy and Leroy, delivered our appliance and they were amazing, very friendly, courteous and helpful. I highly recommend requesting them by name!!!

Peter Marquez

1 week ago

Orsini's is truly the BEST! It was time to replace our old washer and dryer. We tried every big box dealer in our 3-state region. We dealt with less than knowledgeable sales staff, and many times items that were on the floor were not in stock. And there were delivery charges along with charges to haul away our old appliances. Looking online one evening, we ran across Orsini’s website. We decided to go check them out the next morning. We are so glad we did. Brett greeted as soon as we walked in the door and gave us his undivided attention. He was knowledgeable, professional, courteous, and very personable. Once we decided what we wanted, Brett told us that both the washer and dryer were in stock and they could deliver them the next day. We got to choose the timeframe for delivery, and we were not charged for delivery, or for hauling away our old appliances! None of those big box stores could compete with Orsini's prices and inventory, or these other 2 necessary services. The next morning we received a phone call 15 minutes prior to our scheduled delivery from the delivery people letting us know that they were on their way. They arrived right on time. The two deliver people, Leroy and Roy, were outstanding. Upon arrival they very quickly and efficiently removed the old appliances and placed the new ones into service. These guys are professionals in their job, and were very courteous, polite and respectful. They even gave us a tutorial on how to operate the machines. We highly recommend them. One thing that we noticed throughout our experience is that the people at Orsini’s support each other for the best outcome for the customer. The sales staff supports each other, as did Roy and Leroy as they installed the appliances in our home. Orsini’s sells items made in the United States. They have been a homegrown Martinsburg small business for –like forever, their prices are competitive, and they service what they sell. What’s more is that they are really nice people. We are grateful that we will never have to shop anywhere else for a myriad of our home’s needs. Orsini's is truly the BEST.

Kevin Kackley

2 weeks ago

Dear Orsini's Team: I am writing today to thank you so much for the excellent work your team provided to my wife and I by Cecil Williams and Benjie Britner on Wednesday. I am so glad that we had Orsini"s to handle our the delvery and set-up and disposal of our stove. Not only was the work completed on-time as they said they would Tuesday when we purchased the stove, but the end result also exceeded our expectations. Your two team members went above and beyond to ensure that our needs were met and that we were more than satisfied with the results. I am so appreciative of the professionalism and dedication to quality exhibited by your two team members while in our home but the office staff was also professional and courteous to our needs.. We will definitely call on Orsini's and Cecil and Benjie again when we have needs in the future. From Patricia and I, thank you very much. Best wishes for continued success. 

 Regards, 
Kevin and Patrici.

Mitch Masker

January 30

Needed new Microwave, went to 3 dealers,stopped at Orsini’s. Ed sold us on what we wanted,no pressure! Cecil and Bennie came out next morning and installed the unit. They had to make adjustments to make things work. They did and cleaned up everything after, in record time!! Being in retail over 50 years, I can say that Orsini’s has the right attitude, right people, only service what they sell appliance dealer in town and family owned!, can’t get any better! I would recommend highly.

Brenda Houck Bennett

January 29

Roy and Leroy are very professional, provide great customer service and support, have patience and explain things in detail. Thanks for helping us today! Brenda and Larry Bennett.

Darren U

2 weeks ago

I purchased a new Maytag Washer and Dryer. The Salesperson, Ed Liebrecht, was outstanding. He was helpful and very knowledgeable. The two deliver persons, Cecil Williams and Benjie Britner were also outstanding. They arrived right on time and very quickly and efficiently removed the old units and placed the new units into service. Overall my experience with Orsini's was outstanding! With their free delivery and removal they beat the competition from the big box stores and when you add in the expert delivery and installation what more could you ask for. I am happy to support a local business in my community.

Angela Bean

3 weeks ago

I called to ask when my new washer would be delivered, letting them know that had to be out of my house by 11 or we could reschedule, she was honest and said we will do our best... 15 minutes later I get a call saying they are on their way! Perfect! When they arrived, the gentleman shook my hand and introduced themselves, Leroy and Roy, WOW! No one has ever extended their hand to walk in my home...no delivery service has ever done that. They did a great job from the time I walked in to Orsini's to the moment they walked out of my home. Very pleased, Leroy and Roy were very professional and highly recommended!

Marsha Young

November 26

I had an excellent experience with the hookup and delivery of my appliances from Orsini's. Having an older home, I was worried about the hookup of the washing machine and propane stove that I purchased. The 2 delivery men, Roy and Leroy both made accommodations to successfully hookup my appliances. They were knowledgeable, polite and very helpful.

Crystal Dallke

November 1

MCecil & Benji were fantastic, professional and efficient. They were friendly and went above and beyond what they normally would do. They helped clean out from underneath my fridge. Cecil got on his hands and knees and scrubbed the tile and both gentlemen help me move some furniture. Benji also helped retighten my screen door all without asking. Both these guys are amazing and I highly recommend them.

Jill Freifeld

a month ago

My refrigerator stopped refrigerating Wednesday night. New fridge purchased and delivered Thursday afternoon. Can't beat that! Leroy and Roy were absolutely wonderful. They were professional, polite, and personable (the 3 P's!). The two of them really went above and beyond helping me troubleshoot getting the new, larger model into the same space as the old, smaller one. These guys are great.

Chuck Welch

a month ago

Shout out to Becky Bailey for the great service, she was very helpful to me and my fiance in helping us decide what washer to get. Very friendly and courteous. Also want to thank Leroy and Roy for their delivery and setup of the new washer. These guys are professionals in their job,very courteous, polite and respectful. You couldn't get 2 better men to do the job. Very pleased and happy with the whole experience. I will definitely recommend Orsinis to family and friends.

Deb Sanders

3 months ago

Orsini's Appliances is truly the BEST appliance dealer around! The sales people are knowledgeable, courteous, friendly and caring. The delivery/installation service from Leroy & Cecil was FANTASTIC! They called prior to delivery, were punctual, friendly and very meticulous about doing things the right way! They explained the installation prior to completing the job and cleaned everything up after they were finished! They made the customer their priority and it was the best service I have had! Will continue to buy my appliance needs from Orsini's!

Susan Granville

3 weeks ago

My refrigerator was making outrageous LOUD noises.... I called Orsinis where I purchased all my appliances. Chuck was the appliance repairman that came to my home. It was a very positive experience. He was prompt, identified the problem quickly, neat, friendly and professional. I couldn’t have asked for better service! THANKS CHUCK! You’re the best!

Don Stone

2 weeks ago

I came in Orsini's to compare prices and to support the community.I usually shop at Lowes for ALL my appliances. I was greeted by Becky and throughout my service she was VERY professional and polite. I must say she was pleasure to work with. I wanted to possibly purchase two sets of appliances (range, refrigerator, washer and dryer) for my rental property. I paid for and ordered one set and then came back a few days later and order the second set. Becky , Cecil and Bengie are the reasons I would purchase again from Orsini's. The price comparison was exactly the same but the SERVICE was much better at Orsini's. I was called 30 minutes prior to delivery by the tech Cecil. Let me tell you Cecil is very professional and serious about his job ! He took the time to explain everything about the old and new appliances and answer ALL my questions. He and his co-worker Bengie took the time to clean out the dryer hose before installing the new hose. This really prevented a potential fire. Thank you !!!! I cant say enough great things about PJ'S staff. would recommend.

Ryan Renner

1 month ago

We just recently purchased a Traeger grill from Orsini's and had it delivered and assembled next day. Michael and Cecil facilitated delivery of the new grill and disposal of the old. During Michael and Cecil's time here on site, they took the extra time to engage in knowledge transfer, as well as answer any questions I had about the unit, and even threw in a few tips and recipes they've learned with their own Traeger grills. They were very personable, took care to clean up any mess they created, careful with the product, highly knowledgeable, and professional. I wish I could have these guys on all of our deliveries! Great on site experience at the store and excellent delivery service. The owner was also very personable and willing to take time to explain products, features, and his experiences as well. Overall, I'd highly recommend checking them out. We're satisfied customers for sure.

Matthew Howard

2 weeks ago

Initial point of sales was Becky. She was very knowledgeable and friendly in helping us choose a refrigerator. Delivery guys were Cecil and Benjamin. Very professional and considerate of my home as they installed a refrigerator. They worked hard and smart in setting everything up and answered all my questions. Very impressed with Orsini’s staff overall.

Ashleigh Christian

8 weeks ago

Our new refrigerator just got delivered this past Friday, and we couldn't be happier with it and the experience we had working with Orsini's! Cecil and Benjie were our installers and they were absolutely amazing! We just moved into an older home so we were a little worried about the new fridge fitting through the doorways. They carefully measured all doorways several times before trying to move the refrigerator in. Their knowledge and troubleshooting skills about moving the refrigerator in were absolutely amazing. They took the best care of our old fridge, new fridge, doorways and all of the furniture as they moved everything in and out of our home. Before they left, they even took the time to go over all of the new functions of the fridge, where the air and water filter are located in it, etc.We couldn't have asked for a better team

Sarah Mays Corley

August 9

We have shopped at Orsini's for years, and the service they provide is excellent. We just purchased a new refrigerator which was delivered today by Cecil and Benjie. What great customer service! They not only competently installed our new appliance, but Cecil pointed out a few maintenance tips that will help our refrigerator run better and last longer. Thanks Cecil! Both Cecil and Benjie were friendly and efficient. We will continue to be Orsini's customers for all our appliance needs.